Who pays for shipping costs?
Customers pay for all shipping costs. All shipping, handling and insurance fees are included in the shipping cost. After you purchase your artwork, Love It Art will send you a separate invoice for the shipping cost.
Why does Love It Art send a separate shipping invoice?
To ensure you receive the most cost-effective rate, we select the best option for you after you placed your order.
Depending on the originating city of the artwork (the artist address) and the destination of the purchaser (your shipping address), artwork size and weight, shipping cost varies among the carriers, sometimes up to a few hundred Canadian dollars. Even with the same carrier, the originating city combined with the import/export account number will affect how the shipping discount rate is applied by each carrier. A separate shipping invoice will ensure that we pass on the cost benefit to you.
What to expect when an order is placed?Once an order is placed, we will:
- hold your order and payment
- process the order and select the most cost-effective carrier
- email the shipping invoice within 24 hours after an order is placed
On the shipping invoice, you will see the carrier we selected with the charge. If you want to know how much savings you have received, you can go online to use the courier’s online shipping calculator.
You can pay the shipping invoice online. We will not charge you for the artwork purchased until you have paid for the shipping cost. Once both the artwork and the shipping cost are paid, your artwork will be on its way within 7 business days.
How is your shipping rate determined?
Shipping rates are determined based on the artwork size and weight, the time of the shipment and the originating and destination addresses. A purchased artwork will be shipped to the customer directly from the artist studio and shipped by the carrier with the lowest rate. In general, our negotiated shipping rates with our preferred carriers are 5% to 50% off the preferred carriers’ regular shipping rates.
How do you ship your artwork or design piece?
Artwork is shipped directly from the artist’s studio to the customer through one of our preferred carriers. Each shipment is fully insured.
These are our preferred shipping carriers for local and international shipments:
- Canada Post (for shipment within Canada)
- USPS (for shipment within US)
- Fedex, UPS (for shipment within Canada, US and internationally)
- DHL Express (for cross-border/international shipping only)
Upon request, we can also ship a large-scale artwork via a fine art courier. Please contact us at email@example.com for details.
Do I need to sign for the courier delivery?
Yes. A signature is required for receiving the shipment.
What to do if the artwork is damaged in transit?
Our artists ship all artwork and design items following a standard procedure to ensure works are properly packaged. In the rare occasion that you receive a damaged package with obvious damaged work, you may refuse to accept the package and request a direct return from the courier after taking a photo. If you discover the damaged work after you open the package, please take a photo of the damaged work and its original package and keep all the work and packaging materials. Inform us within 24 hours of receiving the damaged artwork at firstname.lastname@example.org. We will contact you to get all the details and photos in order to process an insurance claim.
Once my order is processed, how many days does it take to receive the order?
An order is typically shipped within 7 business days. For large-scale artwork that needs to be shipped with a crate, the artwork is typically shipped in 10 to 12 business days. Once your order is shipped, please allow an additional 3 to 7 days for your artwork or design item to arrive. You will receive an email with the tracking number once your order is shipped. If you need speedy delivery, please contact us at email@example.com.
How do I return the artwork if it does not meet my expectation?
You have 7 days, from the time you receive the artwork, to return the artwork in its original condition and package for a complete refund. Please ensure you inform us as soon as you decide to return the artwork within the 7-day window and follow the steps below for return:
Step 1: Repack the work in its original package the same way as you received it.
Step 2: Arrange to send the properly packaged work back directly to the artist using a courier with a tracking system. You are responsible for the shipping and insurance costs.
Step 3: Email us your tracking number.
Step 4: Once the work is safely received by the artist in its original condition, we will refund you the purchase price of the work within 10 business days of the receipt of the return by the artist.